Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@theboredroom.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@theboredroom.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunding Postage

Refunds will be issued minus the cost of postage. Postage on the item is a non recoupable fee which will not be repayable upon refunding the order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. it can take some time for your bank or credit card company to process and post the refund, the refund may take 3-5 days or 5-7 days to credit your account depending on your bank.

In Store Returns

We strive to ensure your satisfaction with every purchase. For returns, we accept items within 30 days of purchase for store credit, provided they are in their original condition and accompanied by proof of purchase. Please note, damaged items are eligible for a full refund or exchange upon inspection. Our team is here to assist you throughout the return process, making sure your experience with us remains exceptional.